1. WHO WE ARE

LooksNear is a technology, advertising, digital marketing, business discovery, artificial intelligence, automation and online-services platform.

The entity responsible for your relationship with LooksNear depends on your location and the Services you use.

For users, customers, merchants, professionals and businesses located in India: the relevant entity is LOOKSNEAR LLP, Sanghera, Barnala, Punjab 148101, India.

For users, customers, merchants, professionals and businesses located outside India: the relevant entity is SS DISHWASHERHELP INC., unless another entity is identified in a specific agreement, invoice, checkout process or service-specific notice.

In this Privacy Policy, “LooksNear”, “Company”, “we”, “us” and “our” refer to the applicable LooksNear entity.

Privacy Contact: info@looksnear.com

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information processed through LooksNear websites, web applications, business dashboards, mobile-compatible services, business listings, lead-generation features, AI tools, communication tools, advertising services, social-media automation, integrations, APIs and related services.

It may also apply when you contact us by email, telephone, messaging service, social-media account, support request, advertisement, enquiry form or other communication channel.

3. INFORMATION WE MAY COLLECT

Depending on how you use LooksNear, we may collect or process the following categories of information.

3.1 Account and Identity Information

• name;
• username or profile name;
• email address;
• telephone or mobile number;
• business name;
• business address;
• country, state, city or service area;
• account authentication information;
• verification status; and
• other account details voluntarily supplied by you.

3.2 Business Information

We may process business-related information such as:

• business category;
• business description;
• business website;
• social-media handles;
• opening hours;
• products and services;
• pricing or offers;
• logos and branding;
• photographs and videos;
• licences or certifications where provided;
• service locations; and
• advertising or marketing preferences.

3.3 Customer, Lead and Enquiry Information

When a customer contacts a business through LooksNear, we may process information contained in the enquiry, including name, contact details, requested service, location, message content, call or communication metadata and other details voluntarily provided.

3.4 Payment and Transaction Information

Where paid Services are offered, we may process information relating to purchases, subscriptions, invoices, amounts, payment status, billing country, transaction identifiers, refunds, credits and tax-related information.

Payment-card or banking information may be handled directly by third-party payment processors. LooksNear generally does not store full payment-card credentials unless expressly stated.

3.5 Technical and Device Information

We may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• language and regional settings;
• referring URLs;
• pages visited;
• session information;
• timestamps;
• approximate geographic information derived from IP address;
• device or browser identifiers;
• error logs;
• security logs; and
• usage and performance information.

3.6 Cookies and Similar Technologies

LooksNear and service providers may use cookies, pixels, local storage, SDKs and similar technologies for authentication, security, preferences, analytics, functionality and, where permitted, advertising or marketing.

3.7 Communications

We may process communications sent to or through LooksNear, including support requests, feedback, emails, messages, enquiry forms, complaints, business communications and other correspondence.

3.8 Content You Upload or Create

We may process photographs, videos, logos, text, prompts, business descriptions, posters, advertisements, social-media content, comments, replies, reviews and other content submitted through the Services.

4. INFORMATION FROM THIRD-PARTY SERVICES

If you connect LooksNear with a third-party platform, we may receive information that you authorize that platform to provide to us.

Such platforms may include Google, Google Business Profile, YouTube, Meta, Facebook, Instagram, WhatsApp, payment providers, AI providers and other connected services.

The specific information available to LooksNear depends upon:

• the service you choose to connect;
• the permissions or scopes you approve;
• the features you enable;
• the third party's policies and technical limitations; and
• your account settings with that third party.

5. GOOGLE ACCOUNT AND GOOGLE API DATA

LooksNear may allow users to connect Google services using Google OAuth or other Google authorization mechanisms.

Depending on the feature selected and the permissions granted by the user, LooksNear may request access to information required to provide specific user-facing functions, which may include account identification data, authorized business-profile information, YouTube-related information or other Google data necessary for the requested integration.

LooksNear seeks to request only permissions reasonably necessary for the functionality being provided.

Google user data obtained through Google API Services will be used only for the purposes disclosed to the user and for providing or improving the user-facing features for which access was granted.

Except where permitted under Google's applicable policies, we do not use Google API user data for unrelated advertising, sale to data brokers, general-purpose profiling or unrelated purposes.

We do not permit human access to restricted Google user data except where authorized by the user, necessary to provide support requested by the user, necessary for security or abuse investigation, required by law, or otherwise permitted by applicable Google policy.

6. GOOGLE BUSINESS PROFILE INTEGRATION

If you connect a Google Business Profile, LooksNear may process information and permissions necessary to provide the features you request, such as displaying or managing authorized business information, publishing supported content, reviewing account status or performing other actions that you explicitly configure.

LooksNear will not intentionally perform actions outside the permissions granted by you.

You may revoke LooksNear's Google access through your Google Account permissions or other available integration controls.

7. YOUTUBE DATA AND AUTHORIZATION

Where YouTube integration is available, users may authorize LooksNear to access information or perform supported actions necessary to provide user-requested features.

Depending on authorized scopes, features may include uploading or publishing videos or Shorts, obtaining channel-related information, managing supported content or performing other user-authorized actions.

LooksNear does not obtain ownership of a user's YouTube account or underlying YouTube content merely because the account is connected.

8. META, FACEBOOK AND INSTAGRAM DATA

If you connect Facebook, Instagram or another Meta service, LooksNear may receive account, page, business, content, messaging, comment or related information to the extent permitted by the user and the relevant Meta APIs.

Such information may be used to provide features including publishing, scheduling, responding to supported comments, assisting with advertising or performing other functions specifically authorized by the user.

Access remains subject to Meta's own policies, permissions and technical controls.

9. WHATSAPP AND MESSAGING INTEGRATIONS

Where WhatsApp or other messaging integrations are available, LooksNear may process account identifiers, message-related data, recipient information, template information, delivery status or other data necessary to provide the communication feature requested by the business user.

Businesses using messaging features are responsible for obtaining any legally required consent from recipients and complying with applicable anti-spam, messaging, telemarketing and platform rules.

10. HOW WE USE PERSONAL INFORMATION

We may process personal information for purposes including:

• creating and maintaining accounts;
• providing business profiles and listings;
• facilitating search and business discovery;
• processing customer enquiries and leads;
• providing digital marketing services;
• providing AI content-generation tools;
• creating or assisting with posters, videos, advertisements, captions and other content;
• publishing content where authorized;
• providing social-media automation;
• providing automated or AI-assisted replies;
• operating Google, YouTube, Meta or other third-party integrations;
• processing payments and subscriptions;
• providing customer support;
• sending operational communications;
• maintaining security and preventing fraud;
• monitoring platform performance;
• diagnosing technical problems;
• conducting analytics;
• improving products and Services;
• enforcing our Terms and Conditions;
• meeting legal, tax, accounting or regulatory requirements;
• protecting the rights, safety and property of LooksNear, our users and third parties; and
• other purposes disclosed at the time information is collected.

11. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING

LooksNear may provide AI-assisted functionality using our systems and/or third-party artificial intelligence providers.

Information submitted to an AI feature may be processed for the purpose of generating the output requested by the user, such as text, captions, images, posters, videos, replies, descriptions or other content.

Depending on the selected service and provider, information may be transmitted to an AI service provider acting on our behalf or otherwise providing the relevant technology.

Users should avoid including unnecessary confidential, sensitive or third-party personal information in AI prompts unless they have lawful authority to do so.

12. AUTOMATED CONTENT PUBLISHING

When a user enables an automated publishing feature, LooksNear may process content, connected-account identifiers, authorization tokens, scheduling information and other data necessary to perform the action configured by the user.

Automation is performed on behalf of the user and according to the user's settings, subject to the capabilities and policies of third-party platforms.

13. AUTOMATED COMMENTS AND REPLIES

If a business enables automated or AI-assisted replies, LooksNear may process incoming comments, messages or related contextual information in order to generate or transmit a reply.

The business user is responsible for selecting whether such automation is appropriate and for monitoring generated responses.

14. LEGAL BASES FOR PROCESSING

The lawful basis on which we process personal information depends upon the applicable jurisdiction and the circumstances.

Where applicable, processing may be based upon:

• your consent;
• performance of a contract with you;
• steps taken at your request before entering into a contract;
• compliance with legal obligations;
• our legitimate interests or those of a third party, where permitted;
• protection against fraud, abuse or security threats;
• your voluntary provision of information for a specified purpose; or
• another lawful basis recognized by applicable law.

15. CONSENT

Where processing is based upon consent, you may withdraw consent through the available settings, by disconnecting an integration or by contacting us.

Withdrawal of consent does not necessarily affect processing lawfully carried out before withdrawal and may prevent LooksNear from continuing to provide features that require the relevant data.

16. HOW WE SHARE INFORMATION

We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy, including with:

• hosting and cloud providers;
• payment processors;
• email, SMS and communication providers;
• analytics and security providers;
• AI technology providers;
• Google and related Google services;
• Meta, Facebook, Instagram and WhatsApp;
• YouTube;
• advertising or marketing service providers where permitted;
• businesses receiving customer enquiries;
• professional advisers such as accountants or legal advisers;
• regulators, courts, governmental authorities or law-enforcement agencies where required or permitted by law; and
• successors or counterparties involved in a merger, acquisition, financing, restructuring or sale of business assets, subject to applicable legal requirements.

17. WE DO NOT GENERALLY SELL PERSONAL INFORMATION

LooksNear does not generally sell personal information to data brokers in exchange for monetary consideration.

Certain privacy laws define “sale” or “sharing” more broadly than an ordinary monetary sale, particularly in relation to advertising technologies. Where such laws apply, LooksNear will provide legally required rights, disclosures or opt-out mechanisms.

18. BUSINESS LISTINGS AND PUBLIC INFORMATION

Business profiles are intended to be discoverable. Information supplied for a public business listing may therefore be displayed publicly and may be visible to search engines, website visitors and other users.

Users should not submit private personal information in public listing fields unless they intend that information to be publicly displayed.

19. INFORMATION FROM PUBLIC OR BUSINESS SOURCES

Where permitted by law, LooksNear may obtain business information from public websites, business owners, third-party data providers, public directories or other lawful sources for purposes such as creating, verifying, correcting or improving business listings.

A business may contact LooksNear if it believes publicly displayed business information is inaccurate or requires correction.

20. SERVICE PROVIDERS AND PROCESSORS

We may engage third parties to process information on our behalf for hosting, infrastructure, communication, analytics, AI processing, security, payment processing, customer support and related operational activities.

We seek to provide such parties only the information reasonably necessary for their assigned function and expect them to process information consistently with applicable contractual and legal obligations.

21. INTERNATIONAL DATA TRANSFERS

LooksNear operates and works with technology providers across multiple jurisdictions.

Accordingly, information may be processed, hosted or accessed outside the country in which the user is located.

Where applicable law imposes requirements for international transfers of personal information, LooksNear will seek to use an appropriate lawful transfer mechanism or other permitted safeguard.

22. DATA RETENTION

We retain personal information for no longer than reasonably necessary for the purposes for which it was collected, subject to legal, contractual, accounting, taxation, fraud-prevention, security, dispute-resolution and backup requirements.

Retention periods may vary depending upon:

• the nature of the information;
• the Services used;
• whether the account remains active;
• legal or regulatory obligations;
• security requirements;
• outstanding payments or disputes; and
• technical backup cycles.

23. OAUTH TOKENS AND AUTHENTICATION DATA

Connected integrations may require authentication tokens or similar credentials.

LooksNear may securely store such credentials for as long as necessary to maintain the integration you authorized.

Tokens may expire, be revoked or be removed when an integration is disconnected, subject to security logs, technical backups and legal requirements.

24. DATA SECURITY

LooksNear uses reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration and destruction.

Measures may include access controls, authentication, encryption where appropriate, secure communications, monitoring, backups, permissions management and other safeguards.

However, no internet transmission, cloud environment, software platform or storage system can be guaranteed to be completely secure.

25. SECURITY INCIDENTS

If LooksNear becomes aware of a personal-data breach or security incident, we may investigate, mitigate and provide notifications to affected persons, regulators or other parties where required by applicable law.

26. YOUR ACCOUNT SECURITY

Users are responsible for keeping passwords, login credentials, devices and connected accounts secure.

You should promptly notify LooksNear if you suspect unauthorized access to your LooksNear account.

27. COOKIES

Cookies and similar technologies may be used for:

• login and authentication;
• remembering preferences;
• fraud prevention;
• security;
• website functionality;
• analytics and performance measurement;
• service personalization; and
• advertising or marketing where legally permitted and appropriately disclosed.

You may be able to control cookies through browser settings and, where offered, LooksNear's cookie-consent controls.

Disabling essential cookies may prevent certain platform features from functioning correctly.

28. ANALYTICS

LooksNear may use analytics tools to understand how users interact with the Services, identify technical issues, measure performance and improve usability.

Analytics information may include device, browser, page-view, referral, event and interaction data.

29. MARKETING COMMUNICATIONS

Where permitted by law, LooksNear may send information about products, offers, services or business opportunities.

Users may unsubscribe from promotional communications through an available unsubscribe method or by contacting us.

Even after opting out of marketing, LooksNear may continue to send necessary transactional, security, account, billing or service-related communications.

30. BUSINESS COMMUNICATIONS

Businesses using LooksNear to contact customers are responsible for compliance with applicable consent, privacy, direct-marketing, telemarketing and anti-spam laws.

LooksNear does not grant a business an independent legal right to contact a person merely because that person's information appears in the platform.

31. DATA PROVIDED BY BUSINESS USERS

A business that uploads or provides information about its customers, employees, contractors, leads or other individuals represents that it has a lawful basis and all notices or permissions required to provide such information to LooksNear.

Where LooksNear processes personal information solely on behalf of such a business, the business may be responsible for responding to certain requests from the affected individual, subject to applicable law and contractual arrangements.

32. YOUR PRIVACY RIGHTS

Depending on your jurisdiction and subject to applicable exceptions, you may have rights to:

• request access to personal information;
• request correction of inaccurate or incomplete information;
• request deletion or erasure;
• withdraw consent;
• object to or restrict certain processing;
• request portability of certain information;
• opt out of certain sale, sharing or targeted advertising where applicable;
• request information about categories or recipients of disclosures;
• nominate another person where applicable law provides such a right;
• appeal certain privacy decisions where required by law; and
• lodge a complaint with an appropriate regulator.

Rights are not absolute and may be limited by applicable law, identity-verification requirements, legal retention obligations, fraud-prevention needs or other lawful exceptions.

33. HOW TO EXERCISE YOUR PRIVACY RIGHTS

Privacy requests may be submitted to: info@looksnear.com

Please provide sufficient information for us to identify the relevant account or records and understand your request.

LooksNear may request reasonable verification before disclosing, correcting or deleting personal information.

34. ACCOUNT DELETION

Users may request deletion of their LooksNear account through available account controls or by contacting info@looksnear.com.

Account deletion may not result in immediate deletion of every record where retention is required or permitted for legal compliance, accounting, fraud prevention, security, dispute resolution or legitimate backup purposes.

35. DISCONNECTING THIRD-PARTY ACCOUNTS

Users may disconnect supported third-party integrations through LooksNear where such functionality is available and may also revoke access directly through the applicable third-party provider.

Revoking an integration stops future authorized access but may not automatically delete information previously lawfully processed or records required for security, legal or operational purposes.

36. CHILDREN'S PRIVACY

LooksNear is primarily intended for businesses, business owners, professionals and persons capable of entering into legally valid transactions.

We do not knowingly solicit personal information from children in circumstances where such processing would be unlawful.

Where applicable law requires parental or guardian consent for a minor's use of a service, the service should not be used without such valid consent.

If you believe a child's personal information has been provided unlawfully, please contact info@looksnear.com.

37. INDIA PRIVACY RIGHTS

Where Indian data-protection law applies, LOOKSNEAR LLP processes personal data subject to applicable provisions of Indian law, including the Digital Personal Data Protection framework as and when the relevant provisions are in force and applicable to the particular processing activity.

Eligible individuals may exercise rights available to them under applicable Indian law, which may include rights relating to access to information about processing, correction, updating, erasure, grievance redressal, withdrawal of consent and other rights provided by law.

India privacy contact: info@looksnear.com

38. EUROPEAN ECONOMIC AREA, UNITED KINGDOM AND SIMILAR PRIVACY REGIMES

Where GDPR, UK GDPR or substantially similar privacy legislation applies, eligible individuals may have rights including access, rectification, erasure, restriction, objection, portability and withdrawal of consent, subject to applicable conditions and exceptions.

Such individuals may also have the right to lodge a complaint with the competent data-protection supervisory authority.

39. CANADA PRIVACY

Where Canadian privacy laws apply, LooksNear will process personal information in accordance with applicable Canadian federal and provincial privacy requirements.

Eligible individuals may request access to and correction of personal information and may exercise other rights provided under applicable law.

40. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have privacy rights under applicable state law.

Depending on the jurisdiction and whether the relevant law applies to LooksNear, such rights may include the right to know, access, correct, delete or obtain a copy of personal information and to opt out of certain sale, sharing, targeted advertising or profiling.

LooksNear will not discriminate against an individual for exercising a privacy right where such discrimination is prohibited by law.

41. CALIFORNIA PRIVACY NOTICE

If the California Consumer Privacy Act, as amended, applies to a particular processing activity, eligible California residents may have rights relating to categories of personal information collected, sources, purposes, disclosures, deletion, correction, access and the sale or sharing of personal information.

Where legally required, LooksNear will honor applicable opt-out preference signals or other legally recognized privacy choices.

42. AUSTRALIA PRIVACY

Where Australian privacy legislation applies, LooksNear will handle personal information in accordance with applicable Australian privacy requirements.

Eligible individuals may request access to or correction of personal information and may contact us with privacy complaints.

43. DO NOT TRACK AND PRIVACY SIGNALS

Browser “Do Not Track” signals are not universally standardized.

Where applicable law requires LooksNear to recognize a legally valid browser-based opt-out signal, LooksNear will seek to honor that requirement for the relevant processing.

44. AGGREGATED AND DE-IDENTIFIED INFORMATION

LooksNear may create or use aggregated, statistical or de-identified information that does not reasonably identify an individual for purposes such as analytics, research, security, service improvement and business planning, subject to applicable law.

45. FRAUD, ABUSE AND SECURITY MONITORING

LooksNear may process account, device, transaction, login, communication and activity information to prevent or investigate fraud, unauthorized access, spam, abuse, policy violations and cybersecurity threats.

46. LEGAL DISCLOSURES

LooksNear may preserve or disclose information where we reasonably believe disclosure is required or permitted to:

• comply with applicable law;
• respond to a valid court order, subpoena or governmental request;
• protect users or the public from serious harm;
• investigate fraud or security incidents;
• enforce our agreements; or
• establish, exercise or defend legal claims.

47. CORPORATE TRANSACTIONS

Personal information may be disclosed or transferred as part of a merger, acquisition, restructuring, investment, financing, asset sale, insolvency process or similar corporate transaction, subject to applicable law.

48. THIRD-PARTY WEBSITES AND SERVICES

LooksNear may contain links to or integrations with external websites and services.

Those third parties maintain their own privacy practices and policies. LooksNear is not responsible for privacy practices controlled independently by those third parties.

49. THIRD-PARTY PLATFORM CHANGES

Third-party providers may change their permissions, APIs, retention rules, policies or technical requirements.

Such changes may affect the information available to LooksNear or the functionality of a connected feature.

50. NO UNAUTHORIZED SECONDARY USE

LooksNear does not intentionally use restricted third-party platform data for materially unrelated purposes where such use would violate the relevant user's authorization, applicable law or the applicable third-party platform policy.

51. DATA ACCURACY

Users are encouraged to maintain accurate and current account and business information.

LooksNear may rely upon information supplied by users, businesses and authorized third-party platforms and cannot guarantee that all externally supplied information is always complete or current.

52. BUSINESS PROFILE CORRECTIONS

Businesses may request correction of inaccurate profile information by using available profile-management tools or contacting info@looksnear.com.

53. PRIVACY OF REVIEWS AND PUBLIC CONTENT

Reviews, ratings, comments or other content intentionally submitted for public display may be visible to other users and the public.

Users should avoid posting unnecessary personal, confidential or sensitive information in public content.

54. DATA BACKUPS

Personal information may remain temporarily in secure backups after deletion from active systems.

Backup copies are generally overwritten or removed in accordance with operational retention cycles unless continued preservation is required by law or for security.

55. CHANGES TO THIS PRIVACY POLICY

LooksNear may update this Privacy Policy periodically to reflect changes in law, technology, third-party platform requirements, business operations or the Services.

The “Effective Date” at the top of this page will be updated when this Privacy Policy is materially revised.

Where applicable law or platform policy requires additional notice or renewed consent for a material change, LooksNear will seek to provide such notice or consent mechanism.

56. CONTACT AND PRIVACY GRIEVANCES

Questions, requests, complaints or concerns relating to privacy or personal information may be submitted to: